If you have a problem with your order, please feel free to contact us within 21Days of delivery, at our Helpdesk at email@example.com
Damaged or Flawed Items
Pictures of damaged items are always required, as well as indicating on the apparel with tape where flaws occur in the product.
This helps us ensure that only the best products are available in the future.
Please keep in mind that each item is checked for flaws before the order leaves our DCs
We cannot be held responsible for shipping damage by our shipping services.
To exchange a product, you'll need to first contact our CS (firstname.lastname@example.org) in order to obtain a return authorization code.
Customers need to pay for return shipping charges
Once we receive the returned item, a customer service representative will issue you a coupon code for the exchanged item.
You will be responsible for shipping the exchange to your location. Exchanges are not subject to restocking charges.
We cannot take returns on washed, printed, or altered items. Be sure to let us know about missing items, damages or other issues within 72 hours.
If you do not like the item purchased, let our agents know and we will guide you through the return process.
Returns are subject to a 15% or $25 restocking charge (whichever is greater). If your order was not processed properly, Webocean will cover the cost of the original freight and send you a return shipping label at our cost and no restocking charge will be issued.
Returns are reviewed and processed via our Returns and Financial Departments.
Webocean does not retain any personal client information once the refund is processed. Returns are all quality checked and restocked before the refund is issued. The refund process may take up to 21 business days.